Frequently Asked Questions

Generally, shipping takes 1-3 business days. 

However, this does not take into account time to process the order, and where you live in the country might affect the delivery time. 

If you order later in the week and there are not enough days in transit to allow for the package to arrive by Friday (commercial address) or Saturday (home delivery), or a holiday will cause a delay, your order will be held for shipment until the following week or business day.

No. Each package is shipped in an insulated box and will withstand sitting until you return home. 

However, due to the perishable nature of our products, we ask that you open the package immediately upon arrival and to place the contents in your freezer or refrigerator. 

If you are ordering as a gift, do not worry - all of our packages are marked "keep frozen" and "perishable".

No. At this time we do not offer same day delivery. 

We do our best to get every order out as quickly as possible. Once your order is processed for shipment you will receive an email including your tracking number.

At this time we are not able to offer free shipping to Hawaii and Alaska for one time and subscription orders. 

Please see the shipping calculator at checkout for an accurate cost of shipping to you if you live in Hawaii or Alaska. 

At this time we only ship to the United States, including Hawaii and Alaska.

Yes. Once your order is processed you will receive a confirmation email with the tracking number.

Please contact our support and we will help you get the information you need to file a claim for a missing package. 

Once you have a claim number, you can send that over to us and we are happy to send out a replacement or issue you a refund, whichever option you would prefer.

If you would like a replacement sent, please verify your shipping address.

To file a claim, follow the FedEx instructions here: File a Claim.

Shipper Information:
RAW GENERATION
309 MORRIS AVE, UNIT C2
LONG BRANCH, NJ 07740
732-305-2870

Yes, our boxes are made out of recycled cardboard. We are continually searching for the best ways to not only ensure product arrives to your door frozen but also be more environmentally friendly. 

Your bottles should arrive frozen. Store the bottles in your freezer until you are ready to start drinking them. 

Thaw out the number of bottles you plan on drinking each day by putting them in your refrigerator. 

Thawing may take 24-48 hours depending on how cold your refrigerator is. 

Once thawed, bottles should remain refrigerated and be consumed within 24 hours.

No, our products need to be kept frozen until you are ready to consume them because they have a very short shelf life. 

Thaw the bottles in the refrigerator. Thawing may take up to 48 hours depending on how cold your refrigerator is. 

Once completely thawed our products must be consumed within 24 hours. Our juices taste best when consumed very cold. Shake bottles before you consume.

Yes! Partial thawing in transit is normal. 

As long as there is some ice in the bottles, they are at the safe temperature to either put in your refrigerator to drink right away or put into the freezer for later consumption.

Also, if you have yet to try one of our drinks partially thawed, we highly recommend it. It's like drinking a slushy.

From time to time it is good to give your body a rest from the stresses of everyday life. 

We can't control everything, but we can control what we put in our mouths. Juice cleansing can be a good way to:

• Give your digestive system a break and support your body's ability to rejuvenate
• Feed yourself pure nutrition that your body can absorb easily
• Support your body with the nutrients it needs to feel energized

Many people experience the following during and after a juice cleanse:

• Support for your weight management goals
• Reduced bloating & puffiness
• Radiant skin
• Increased energy for physical activity
• Immune health support

It all depends on your personal situation, and we notice there is a range of different frequencies that our customers do a juice cleanse:

• Many customers cleanse about once every three months, with the change of the seasons.
• Some customers choose more frequent cleanses depending on their personal goals.

Listen to your body and consult a healthcare provider if you have any concerns.

To get the best results cut out dairy, meat, and grains a few days before you cleanse. 

At a minimum, eat plant-based foods the day before, emphasizing lots of vegetables. Drink lots of water before, during and after.

We recommend drinking your first bottle by 8am. 

Drink the bottles as you become hungry.

If you find you don’t need all 6 bottles daily, save the extras to extend your cleanse or to use as a snack or meal replacement after your cleanse.

Juicing extracts the liquid portion of a plant, making it easier for your body to absorb a concentrated amount of nutrients. 

The enzymes naturally present in raw juice help support digestion and overall nourishment. 

By replacing processed foods with nutrient-rich juice, you're giving your body the tools it needs to support a healthy reset.

There is no right or wrong order. It is totally up to you and what you’re feeling. However, we recommend starting your day with a green juice.

If 6 bottles a day is not enough for you, try eating raw fruit and/or vegetables. 

If you are still hungry try a plain baked sweet potato or some lightly steamed veggies. Go easy on added salt.

If you typically need more calories than our cleanses provide, consider eating a healthy dinner after you've drank all 6 bottles for the  day. Just avoid added oils and sauces. 

Yes, drink water as often as you need to.

Yes, but drink it without any cream or sugar. 

If you cannot drink your coffee black we suggest swapping sugar with honey and replacing cream with oat milk or another dairy free plant-based milk.

Unlike extreme cleanses on the market, our juices are designed to gently cleanse your body. 

Visits to the restroom could be more frequent due to increased fluid intake, but should not induce urgency. 

Continue your normal daily activities without worry. In rare cases, increased bowel movements may occur, as your body is getting the nutrients it needs to regulate elimination. 

Yes, our juices are cold pressed.

No, our juices are NOT blended. However, we do offer smoothies that are blended.

The difference between juicing and blending is this... when you blend fruits & vegetables you are using (mostly) the entire plant. The fiber is included in the mixture and it has a thicker consistency. 

When you juice fruits & vegetables most of the fiber is removed and it has a fluid consistency.

Yes. However, we do not recommend doing a juice cleanse, or any other type of cleanse, while you are pregnant or breastfeeding. 

It is important not to restrict your calorie intake during this time. 

We think adding in fresh, raw juices and smoothies to your daily diet can be a wonderful thing! 

Our products are made only from real fruits, vegetables, nuts, seeds, and spices, and are great to incorporate into your diet as a snack when pregnant and breastfeeding. 

If you are concerned at all about consuming raw juices we suggest consulting your doctor.

No. We do not pasteurize or High Pressure Process our products. Both processing methods can reduce the nutritional content of juice over time. 

Instead, we flash-freeze them, which is the best way to help preserve the beneficial vitamins, minerals, antioxidants, and enzymes. 

Enzymes, which play a role in supporting digestion and nutrient absorption, are significantly reduced by pasteurization and HPP.

It's the only way to truly preserve and lock in flavor, nutrients, and enzymes. 

Other brands essentially cook out all these good things with their processing methods. 

Not us. This is as close to juicing at home as you will get. And even better, because you don't have to do any work. And the fact that they arrive frozen means you can enjoy them whenever you want... no more rushing to drink them before they go bad.

Just store them in your freezer until you are ready to drink them.

Our products are made in a facility that stores and processes nuts and seeds. 

You can see the allergen information on the back label of each bottle. 

We do our absolute best to minimize any cross-contamination risk. 

If you have any additional concerns please reach out to our support team.

We source as many organic ingredients as we can. All organic ingredients are specified on the ingredient lists on the back labels of each product. 

Although we are not certified organic, our produce is delivered fresh daily from a local chemical-free facility. 

We never use any harsh chemicals during the cleaning or pressing process of the produce once it is in our hands.

Some of our products are certified Kosher through EarthKosher, an internationally recognized certification agency. You can view our current Kosher Certificate below. Not all flavors are certified, so please confirm that the flavor you’re purchasing is listed on the certificate itself. Download the Kosher Certificate (PDF).

Select products are certified Halal through the American Halal Foundation and produced in accordance with Islamic dietary guidelines. You can view our current Halal Certificate here. Not all products are certified, so please refer directly to the certificate to verify whether a specific product is included.

Unfortunately, we cannot make any customizations or substitutions to the flavor combinations in the cleanses and routines; however, we do have the Curate Your Routine option for you to select the combination of juices you would like.

No. At this time we are not offering local pickup. 

No. At this time we are only selling online through our website and Amazon.

If there is any issue with your order,  If you experience an issue, please contact us as immediately.

• support@rawgeneration.com
• Call: 732-305-2870
• Text: 732-876-9373

We’ll review the situation and do our best to resolve the problem promptly.

We want you to be satisfied with our product. Because our products are shipped frozen and are highly perishable, please open and inspect your package immediately upon delivery, and place the products in your freezer right away. 

Please note: Due to the perishable nature of our products, we are unable to accept returns.

Due to the perishable nature of our products we are unable to accept returns. If you experience an issue, please contact us as soon as possible.

• support@rawgeneration.com
• Call: 732-305-2870
• Text: 732-876-9373